• Are these Genuine products?
We only sell Genuine Branded products that are manufactured by reputed Brands. And we select only the products with good reviews from a selected few brands. Also we make sure the products we stock are reliable ones with warranty covers.
• What language versions are these products?
We always stock International/English editions of products we offer. These are products made for US/UK/EU Regions with strict quality control.
• Are these products suitable for our country?
We only sell products from few selected brands that are suitable for conditions in Sri Lanka. Because some products won’t function optimally in climatic conditions in Sri Lanka.
• Do you offer Warranty?
We offer the Manufacturer’s warranty. We offer a limited warranty on most Dash camera products we offer via Manufacturer of the respective product. We have listed the warranty information on each product’s page. Please read the product description of the product you’re planning to purchase.
• Do you have a Shop or a Showroom?
No, we are an Online store, based in Kandy, Sri Lanka. We offer islandwide delivery. Products could be collected from Kandy, by contacting us in advance.
• Do you have a Shop or a Showroom Branch in Colombo?
We have an agent based in Dehiwela, Colombo. They have a limited stock of our products. Please contact us.
• Do you have a certain product in stock?
Please check our Shop page. We only have products that are listed on that page.
• Would I be able to preorder a product that is not listed on your store?
Sure, please contact us. We will check the availability of the said product and the price and get back to you.
• Do you install or configure the product for us?
No, we do not fix or install or configure or customize any products sold by us. Customer has to get it done by themselves or from a qualified professional. Please refer to the user manual or manufacturer’s website for installation instructions. Also you can check on Youtube for installation videos.
• Do you have sample videos of a certain product?
Sorry, we do not have sample videos of each camera. Please check on Youtube by searching about the product you’re referring to.
• Are prices negotiable? Do you offer discounts or do you accept a best offer?
Sorry, we could offer discounts only if you’re ordering more than one unit of a specific product. Otherwise prices are fixed.
• What payment methods you offer?
We offer Cash on Delivery and Bank Deposit as payment methods. You could select the payment method you prefer in the Checkout page.
• What is the order delivery process with Bank Deposit Payment?
Once you confirm the order by providing your order information thru the Checkout form and select Bank Deposit as the payment method, our Bank account information will be shown on the next page. Once you make the payment via a Bank Deposit, please email us a proof of the deposit like a receipt or a screenshot. Once the deposit has been confirmed, we would prepare the order and the order will be dispatched.
• What is the order delivery process with Cash on Delivery Payment?
Once you confirm the order by providing your order information at Checkout fand select Cash on Delivery (COD) as the payment method, you will be instructed to pay the delivery fee of 400 Rupees in advance. For COD orders, we charge the delivery fee upfront because we have to pay the delivery fee even if the customer returns or cancels the orders once the order once the order has been dispatched. This payment could be paid via Dialog ezCash or by making a depositing to our Bank account. Payment information will be shown at the Order confirmation page and also sent via an Email. Once you confirm the order by making the deposit, we would prepare the products for dispatch.
• Do you offer Islandwide Cash on Delivery?
Yes. Although Cash on Delivery service availability for any given location depends on the consideration of the courier service. If they reject offering the service for a certain location, we would inform the customer regarding the matter.
• How long it takes to deliver an order?
For Cash on Delivery orders, products will be delivered within 2 to 3 business days. For Bank Deposit orders, products will be delivered on the next business day for most cities, and within 2 business days for outskirts. Please take note, we process orders before 12.00 PM on weekdays and delivery times could change depending on the availability of the courier service for the given delivery location.
• How much is the delivery fee?
Delivery fee is 400/= for all locations within Sri Lanka.
• How do I cancel my order?
Please contact us asap. If the order has been processed already, we won’t be able to cancel the order.
• Ordered product has a damage or a defect, what should I do?
If you receive a product that is defective or damaged, please inform us as soon as possible. We have listed our Return policies in detail on our Terms & Conditions page.